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Jenner Vacation Rental Terms and Conditions Terms and Conditions vary for specific homes. For example, some are dog friendly, some have potentially dangerous ocean-front conditions. The terms and conditions below are generalized. Specific terms for individual rentals will be presented to guests for their review and approval during the on-line booking process. CLIENT/TENANT RENTAL AGREEMENT **SAME DAY BOOKINGS/CHECK-INS MUST BE CONFIRMED VERBALLY BY TELEPHONE WITH A BOOKING AGENT FROM OUR OFFICE, 707-865-9905. PAYMENT: All reservations will be charged in full at time of Online booking. Visa, American Express, Master Card and Discover accepted. A $20 Booking Fee, 11% county tax, a housekeeping fee will be applied to all reservations. In some of our rentals the following applies:
CANCELLATION/TRANSFER POLICY: Payments for bookings are refundable only when Jenner Vacation Rentals can book a replacement. Re-booking is possible; however there is no certainty this will occur. There is $50.00 cancellation fee. If your dates can be rebooked, we will credit your credit card on file with us. A $50.00 fee also applies to transfers from one house to another for the same dates. ADDITIONAL GUESTS: Due to constraints of the septic system, parking and neighbor/noise issues, rentals can only accommodate the number of guests that the rental sleeps. This includes guest visits. There will be a charge of $100/person per night if reported to Jenner Vacation Rentals by the neighbors or by Jenner Vacation Rental staff. With written approval, most rentals can accommodate up to two additional day guests. HOUSEKEEPING: Housekeeping fees cover costs to clean house after your stay and to launder linens and towels. Please load/run dishwasher, wash any used dishes, and put garbage/recycling in the outside cans before departure. The housekeeping fee covers specific housekeeping time needed to clean the rental. If additional cleaning time is needed additional fees will be charged at $30 per hour based on the time needed to complete housekeeping tasks. An inventory of all household items is conducted following each check out and guests will be charged for any missing items. Breakages, if reported, will be handled with a lot more understanding. ITEMS LEFT If we are able to find any left items that you notify us about, there will be a $20 charge plus postage for all items returned. CONDITION OF PREMISES Vacation Rental Owners and Jenner Vacation Rentals maintain properties to the best condition possible. Jenner Vacation Rentals generally does not provide refunds for issues beyond our control such as an appliance mal-function, TV/Cable or Internet blackout, power outages, pests, etc. Jenner Vacation Rentals will address and remedy any problem to the best of our ability. Please report any broken, damaged or non-working items during your vacation rental visit to Jenner Vacation Rentals right away. Applicable charges will be applied for any damages incurred by occupant, guests or pets. NO SMOKING No smoking allowed in any Jenner Vacation Rentals or on their premises. PERSONAL PROPERTY AND INJURY: Occupant's or guests' personal property, including vehicles are not insured by Owner or Jenner Vacation Rentals against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others, or any other cause. Owner does not insure against personal injury to occupant, guests or Jenner Vacation Rentals due to any reason other than the condition of the premises. It is recommended that occupant carry or obtains insurance to protect occupant, guests and personal property from any loss or damage. Occupant agrees to indemnify, defend and hold harmless Rental Owner and Jenner Vacation Rentals from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to occupant, occupant's guests or occupants or their personal property. IMPORTANT INFORMATION FOR ALL WATER FRONT RENTALS: Client agrees to limit individuals on all promontory walkways and decks and to restrict individuals from areas of proximity to steep and dangerous slopes, bluffs, cliffs, or any areas and to insure that client supervise guests. Water front rentals present danger to children. Individuals shall not lean or sit on guard/hand rails. Client and their guests assume all risks in the use of walkways, decks and areas in proximity to ocean and bluffs. Geological conditions are constantly changing which could result in sudden structural instability. If any instability is noted, client will notify Jenner Vacation Rental immediately and discontinue further use of walkway or unstable areas. ELECTRICAL ISSUES: Situated on the North Pacific Coast, electricity is not as reliable as in cities. There are occasional power outages. Vacation Rentals will have an emergency information sheet in the Guest Book that will give PG&E’s number to call to report or learn the status of an outage. The number is 800-743-5000 for customer service or 800-743-5002 to get information on the status of outages. For vacation rentals with generators, it is possible that the generator may only power a portion of the house until full power is restored by PG & E. Rental Owners or Jenner Vacation Rentals are not responsible for power outages or failure of equipment. Sometimes circuit breakers will trip and power will be out. To reset the breaker at the breaker panel, turn to the off position and then click it firmly back on. This may restore power. If not, please call the P G & E number above. Emergency Information: Misplaced Keys: Call Jenner Vacation Rentals during business hours or the emergency number if after hours. There will be a $75 charge for this service call.
Broken Water Lines: Please turn off the water supply valve. Call Jenner Vacation Rentals during business hours or emergency number after hours. Fire: Call 911 Health Issues: Call 911
Emergency Helicopter Evacuation Assistance Call 707-324-2492. Check on cost it can be very expensive
Timber Cove Fire Department (for Timber Cove area) 707-847-3299
Monte Rio Fire Department (for Jenner area) 707-865-2067 PLEASE do not call Jenner Vacation Rentals in regard to the following:
Blocked Plumbing: Toilets and sinks are tested prior to guest arrival to verify they are in working order. Guests are responsible for repairing plumbing blockages. The following numbers may be of use: Rooter Express (888-UNPLUGU) Roto-Rooter (800) 768-6911 24-hour emergency service, can often respond quicker than local plumbers, but the local plumbers, like Peter Q. 540-5590 or Zapp and Son's 869-9958, will cost less. Power Outages:
If partial power is out, check the breaker box and make sure the breakers are engaged by clicking them OFF and then back to ON with firmness. If this fails to restore power please call Jenner vacation Rentals. Widespread Power Outages:
Call Pacific Gas & Electric at 800-743-5000 or 800-743-5002 for updates on area power outages. Jenner Vacation Rentals does not have this information. WIFI/INTERNET SERVICE INTERUPTION:
When power is interrupted it is often necessary to reset the router. This can be done by un-plugging power to the router and waiting a few minutes before restoring power to the router. If this does not fix the problem it’s likely a satellite system wide issue. WATER CONSERVATION/SEPTIC: Some Jenner Vacation Rental homes are on well or storage tank systems. Please practice water conservation while staying at your vacation rental home. Report any water leakage to Jenner Vacation Rentals. Also, all homes are on a septic system and overuse (see Paragraph 3/Additional Guests) or flushing anything other than toilet paper can cause problems. TELEPHONE AND CELL PHONES: Cell phone service is not dependable in Jenner and Timber Cove. All Jenner Vacation Rental Homes have telephone for local calls and some rentals have long distance. Please bring calling cards for long distance calls for rental homes that do not have long distance service. The rental home phone number is listed on the directions page as well as local or long distance service. NOISE/NEIGHBORS: Jenner Vacation Rental Homes are located in peaceful and serene areas and within proximity to neighbors. Please be respectful of neighbors relative to any loud noise. Jenner Vacation Rental homes cannot accommodate weddings or group events at any of our homes. HOT TUBS: Most Jenner Vacation Rental Homes have hot tubs and on occasion they may malfunction or need repair. Report if hot tub is not working or needs heat adjustment. Jenner Vacation Rentals will check on it. Hot tubs are on a scheduled cleaning and may be serviced during your visit. CHECK-IN / CHECK-OUT: Check-in time is anytime after 3:00 pm. Homes are on a pre-check schedule therefore we cannot accommodate early check-ins. Even though homes have exterior lights by door it may be helpful to bring a flashlight after dark for key box code entry. Bring driving directions and key code information with you to access your vacation home directly. Directions will be emailed to you when booking is confirmed. Key code information is only given over the phone a few days prior to your arrival. **SAME DAY BOOKING/CHECK-INS MUST BE CONFIRMED VERBALLY BY TELEPHONE WITH A BOOKING AGENT FROM OUR OFFICE, 707-865-9905 Checkout is anytime before 11:00 am. Housekeepers are scheduled to begin work at 11:00 and are usually working on schedules to complete housekeeping before next guest arrival; therefore we cannot accommodate late check-outs.
Your Holiday has Just Begun...
Jenner Vacation Rentals PO Box 60 Jenner 95450 / 707.865.9905 Email: us@jennervacationrentals.com
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