Frequently Asked Questions
1-Why do I pay a cleaning fee?
Our housekeepers are a critical component of our quality assurance program and they professionally clean our vacation properties between every rental. They vacuum, dust, scrub, sanitize and do the laundry after each guests departure to ensure your home away from home is spotless when you arrive. In addition to standard housekeeping duties, our staff checks and stocks our list of basic amenities and required supplies. If you desire daily or occasional housekeeping during your stay, we can arrange the service for an extra fee.
2-How will I be sure the property is as advertised?
We try our best to keep the photos and amenities updated on our website. If anything has changed, it is usually for the better, like a new flat screen TV or a new bedspread or new towels. We cant send our photographer out every time the owner buys a new decorative pillow. Just trust that if its not the same, its been upgraded recently.
We have a dedicated staff that makes sure each of our vacation homes and condos are ready for your arrival by implementing a quality assurance program that includes cleaning, maintenance, and management. We have developed stringent procedures for every one of our vacation rentals including a detailed check-list for our cleaners so that standard amenities and required supplies are checked before your arrival. We strive for complete satisfaction from each and every guest. That doesnt mean that we guarantee everything will be perfect! The smoke alarm might start beeping, or the remote control batteries for the TV or the garage door opener could die, or the person before you might have been watching their vacation pictures or video and put the TV on some weird stetting so you cant get the regular channels. I can garantee that if you call us, we will make it right! We also have a high tech expert on call to help you get that TV back to the right setting or get you connected to the internet if you are having problems.
3-What do you stock your properties with?
All our properties are fully furnished for normal housekeeping in turn-key condition. Kitchens are equipped with dishes, cookware, flatware, glasses, standard appliances, aluminum foil, plastic wrap, coffee filters and basic spices. Laundry Detergent if laundry facilities. We also stock our rentals with paper towels, sponge, dish soap, hand soap, body wash, shampoo, and toilet paper. You will also find a hair dryer, an iron, ironing board, laundry basket and an alarm clock.